About these terms
SensiHire is operated by Kaaylabs Private Limited, Tamil Nadu, India (“Kaaylabs”, “we”, “us” or “our”). These terms cover our public website, recruitment software, trials and demonstrations. “You” means the individual using the service and, where applicable, the organisation they are authorised to represent.
These terms form part of the agreement presented when an organisation signs up and accepts them. If you accept on behalf of an organisation, you confirm that you have authority to bind it. A separately signed customer agreement, order form or data processing agreement prevails over these terms where they conflict. Candidates do not become paying customers merely by applying or attending an interview.
Registered office: 3-675, Valmiki Nagar, Kaveri Nagar, Lakshman Perumal Nagar, Chennai, Tamil Nadu 600041, India. Contact: hello.world@sensihire.ai.
Accounts and access
You must be at least 18 and authorised to act for your organisation to create or administer a customer account. Provide accurate account information, keep credentials confidential, and notify us promptly if you suspect unauthorised access.
Customer administrators control user invitations, permissions and access within their organisation. The organisation is responsible for its authorised users’ activity and for promptly removing access when it is no longer appropriate. Never share credentials or attempt to access another organisation’s data.
Service and availability
SensiHire supports job descriptions, candidate records, resume screening, interviews, scheduling, evaluation, communications and hiring workflows. Available features and usage limits depend on the plan, configuration and integrations enabled for your organisation.
Maintenance, network interruptions and failures of cloud, email, scheduling or AI providers may delay or interrupt service. Interviews, messages or evaluations may fail or be incomplete. Check their status before relying on an outcome or retrying an action, and contact support if a failure remains unresolved. No availability commitment applies unless agreed in writing.
Trials and paid services
The current trial lasts 14 days from successful organisation provisioning. It includes one recruiter seat separate from Studio administration, two active openings at a time and ten AI interview allocations in total. An allocation is reserved when an AI interview is created; retrying or deleting it does not reset the allowance.
No payment details are required for trial signup. At expiry, existing data remains available in read-only mode, while new recruitment actions are blocked until an upgrade is arranged. Trial expiry does not automatically delete data or activate a paid subscription.
Paid pricing, taxes, payment dates, renewal, cancellation and refund terms must be set out in an accepted order form or customer agreement before a paid service starts. These pages do not authorise a charge or automatic renewal. Separate published conditions may apply to demonstrations or promotions.
Hiring and AI responsibilities
AI-generated job descriptions, summaries, rankings, scores and interview assessments may contain errors, omissions or bias. They are decision-support information and do not guarantee suitability, accuracy, a job offer or a hiring outcome.
Your organisation remains responsible for lawful and fair recruitment, checking relevant information, reviewing AI output, configuring workflow automation, providing candidate notices and obtaining any permissions required for processing or recording. Automated matching, rejection or communications enabled by your organisation must be assessed and monitored by your team.
Do not rely solely on an AI score for a consequential employment decision. Provide a way for candidates to raise concerns and seek human review. Candidates should contact the hiring organisation about recruitment decisions, accommodations or an alternative interview process.
Acceptable use
Use SensiHire only for legitimate recruitment and related business purposes. You must not:
- Upload information you are not authorised to process, unlawful content, malware or intentionally misleading candidate information.
- Use the service for unlawful discrimination, harassment, impersonation, unsolicited bulk messaging or selling candidate information.
- Bypass security, permissions, rate limits or plan limits; scrape private data; or create repeated trial accounts to evade restrictions.
- Disrupt the service, probe other customers’ data, or disclose confidential interview or candidate records without authority.
We may restrict abusive activity or suspend access when reasonably necessary to protect people, data, the service or compliance with law.
Customer data and confidentiality
As between you and Kaaylabs, you retain your rights in the documents and data you submit. You grant us permission to host, process and transmit that information as needed to provide, secure and support the service, including through relevant service providers and integrations.
Each party must protect the other’s non-public business information and disclose it only to authorised people and providers who need it for the service, or as required by law. These obligations do not cover information already lawfully public, independently developed or lawfully received without confidentiality restrictions.
Our Privacy Policy explains personal data handling. Customer-specific processing instructions, retention, return and deletion arrangements should be recorded in the customer agreement and any applicable data processing agreement. Please avoid uploading government identifiers, health information or other sensitive data unless necessary and lawfully authorised.
Intellectual property
Kaaylabs and its licensors retain rights in the SensiHire software, branding, designs and documentation. Subject to your agreement and plan, you may use the service for your organisation’s permitted business activities. No ownership in the platform is transferred to you.
AI output may not be unique and may include material requiring verification or third-party permission. We do not promise that output is eligible for intellectual property protection or free of third-party rights.
Third-party services
Cloud hosting, AI, voice interviews, email and customer-connected scheduling services depend on third parties. Their availability and applicable terms may affect your use. You are responsible for having permission to connect your accounts and share information with an integration. We remain responsible for our obligations under your agreement and applicable law.
Suspension and termination
You may request account closure through your administrator or by emailing us. We may suspend or terminate access for material breach, a security threat, unlawful use or a legal requirement. Where practicable and lawful, we will explain the reason and offer an opportunity to resolve it.
On termination, access ends subject to your customer agreement. Request data return or export assistance within 30 days of confirmed closure. Our default operating target is to delete or anonymise live customer content within 90 days of closure, subject to lawful preservation and agreed return arrangements. Deletion is support-administered; closure alone does not guarantee immediate erasure of files, backups or provider copies. Retention and deletion are subject to the Privacy Policy, agreed instructions and legal obligations; do not assume immediate erasure or indefinite storage. Provisions intended to continue, including confidentiality, ownership and accrued obligations, survive termination.
Disclaimers and liability
To the extent permitted by law, the service is provided “as is” and “as available”, except for commitments expressly made in your signed agreement. We do not warrant uninterrupted operation, error-free AI output or a particular recruitment result.
To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, including lost profits or business opportunities. Any financial liability cap and negotiated exceptions must be specified in the signed customer agreement; these terms do not establish a monetary cap.
Nothing in these terms excludes liability for fraud, wilful misconduct or any obligation or liability that cannot lawfully be excluded or limited, or removes mandatory rights you have under applicable law.
Governing law and disputes
These terms are governed by the laws of India. Please first contact us with a description of a dispute so we can seek a practical resolution. Subject to mandatory law and any signed agreement, disputes may be brought before courts with competent jurisdiction in Tamil Nadu, India. Nothing in this section restricts a right or forum that cannot be restricted under applicable law.
Changes and contact
We may revise these terms as the service or legal requirements change. Revisions will show an updated date, and material changes to an existing agreement will be communicated with any notice and acceptance required by that agreement or applicable law. Publishing updated terms does not override an existing signed agreement or retrospectively change a previously accepted agreement.
Questions, support requests or legal notices: hello.world@sensihire.ai, Kaaylabs Private Limited, Tamil Nadu, India.